05/06/25.
How to Remove a Cycle to Work Deduction – if it has not commenced and if the date is in the future.
This is actioned through Back Office.
When CTW deduction is just entered in error, no deductions have been made and the date is in the future, we tested the following and it can be removed.
Back Office
Core Pay
Employee
Employee Deductions
Maintain employee deductions
Enter the employee number –
Amend the Capital Sum to 0.01 (system will not allow you to amend to zero) and the Balance due to 0>save
Exit.
Go back into Core Pay
Employee
Employee Deductions
Maintain employee deductions
Enter the employee number –
Once the CTW deduction presents (all deductions will list, ensure you are removing the correct one)
Click delete (red x symbol)
Confirm
The CTW is removed from PeopleXD and back office.