Department Of Education
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
HR Helpdesk Troubleshooting
Adhoc Shift Change in Portal - Remote day Flexi
1
Adhoc Shift Change in Portal - Remote day Flexi
How to carry out an adhoc shift change for an employee - Back Office
1
How to carry out an adhoc shift change for an employee - Back Office
Annual Leave Floating entitlement not pro-rating -solution
1
Annual Leave Floating entitlement not pro-rating -solution
Divorce Leave - Special Leave (Paid)
1
Divorce Leave - Special Leave (Paid)
Flexi Clock Abbreviations
1
Flexi Clock Abbreviations
How to record absences in Core Portal for an employee
1
How to record absences in Core Portal for an employee
How do I Record Leave for an Employee
1
How do I Record Leave for an Employee
How to read sick leave balances
1
How to read sick leave balances
Full Approved List of job titles - Live document
1
Full Approved List of job titles - Live document
Irish terms for leave types
1
Irish terms for leave types
Generate Timesheet Guide
1
Generate Timesheet Guide
Partial Absence - Medical Appointment
1
Partial Absence - Medical Appointment info
Roster change in maintain hours in Back Office
1
Roster change in maintain hours in Back Office
Roster change for previous date in Back Office
1
Roster change for previous date in Back Office
Recording Coretime Infringements
1
Recording Coretime Infringements
Recalculate balances
1
Recalculate balances
Reading flexi shift patterns correctly
1
Reading flexi shift patterns correctly
Absence FTE Information
1
Absence FTE Information
ESBS Pay Scale Rates Current with LSI 07.02.24
1
ESBS Pay Scale Rates Current with LSI 07.02.24
ETB notification Pay group Configuration Information
1
ETB notification Pay group Configuration Information
Error 404 - Leave Request
1
Error 404 - Leave Request
Resignation while on Career Break
1
Resignation while on Career Break
Arrears Due for employee not set up on Core.
1
Arrears Due for employee not set up on Core
Casual Non Casual Unqualified Pro Rata Teacher Set Up
1
Casual Non Casual Unqualified Pro Rata Teacher Set Up
Copy of Contract Reckoner
1
Copy of Contract Reckoner
FE011 Tutor information
1
FE011 Tutor information
Half pay sick leave - half day process
1
Half pay sick leave - half day process
How do I handle Critical Illness
1
How do I handle Critical Illness
Notes on Temp Rejoiner
1
Notes on Temp Rejoiner
How do I setup an Unqualified Teacher
1
How do I setup an Unqualified Teacher
How to see what date leaver or rehire processed by HR
1
How to see what Date leaver or rehire Processed by HR
Leap Year Day-Increments
1
Leap Year Day-Increments
List of reps for Working Group on Processes and Procedures 24
1
List of reps for Working Group on Processes and Procedures 24
Multiplier not populating on contract - populating contracted/standard weeks
1
Multiplier not populating on contract - populating contracted/standard weeks
RE How to input UK PPS numbers
1
RE How to input UK PPS numbers
Parental leave steps - all ETB's apart from KC
1
Parental leave steps - all ETB's apart from KC
Sick Leave Half Pay reckoner
1
Sick Leave Half Pay reckoner
Shorter Working Year process
1
Shorter Working Year process
Teaching Council Submission Process
1
Teaching Council process.
Updated steps for paying arrears to an ETB employee that didn't migrate into Core
1
Updated steps for paying arrears to an ETB employee that didn't migrate into Core
403 Forbidden Error: Error when Entering Email Address when setting up an employee/Rehire
1
403 Forbidden Error: Error when Entering Email Address when setting up an employee/Rehire
HR Amendments which should NOT be carried out when Payroll is CLOSED
1
HR Amendments which should NOT be carried out when Payroll is CLOSED
Updating and Replacing Contracts scenarios
1
Updating and Replacing Contracts scenarios
Illness Benefit Scenarios
1
Illness Benefit Scenarios
Query re SWY employee retiring before end of year
1
Query re SWY employee retiring before end of year
Replace contract steps
1
Replace contract steps
CORE PAY TROUBLESHOOTING
1
Recoupment payover to Department steps
Allowance not ending on the system - check Payroll End date
1
Allowance not ending on the system - check Payroll End date
ASC Status
1
ASC Status
Arrears Due for employee not set up on Core
1
Arrears Due for employee not set up on Core
Batch File
1
Batch file
Divisors
1
Divisors
ETTO Guidelines
1
ETTO guidelines
ESBS Payroll calendar 2025
1
ESBS Payroll calendar 2025
ETB Pay Group Information
1
ETB Pay Group information
Generating arrears
1
Generating arrears
Half Pay sick leave phased return query
1
Half Pay sick leave phased return query
Holiday Pay 2025
1
Holiday Pay 2025
How to amend an Allowance in Back Office
1
How to amend an Allowance in Back Office
Overpayment Policy
1
Overpayment Policy
Overpayment returned to ETB Bank - Pay Ops requirements
1
Overpayment returned to ETB Bank - Pay Ops requirements
Overpayment recoupment on behalf of 3rd Parties
1
Overpayment recoupment on behalf of 3rd Parties
PPSN Info
1
PPSN Info
Pay group info
1
Pay Group 900 Info
Pay Code Information
1
Pay Code Information
Pay in Full Allowances
1
Pay in Full Allowances
Pay group numbers
1
Pay group numbers
Payslip access via Back Office
1
Payslip access via back Office
PDIS File
1
PDIS file example
Recoupments for dormant employees
1
Recoupments for dormant employees
Reasons why arrears may not generate for an employee
1
Why arrears may not generate for an employee
RPN
1
RPN
Steps on how to process overpayment
1
Steps on how to process overpayment
Special Rate
1
Special Rate
Temp rejoin steps
1
Temp rejoin steps
Third Party Deductions
1
Third Party Deductions
People XD Expenses Module Manual (as Gaelige)
1
People XD EXPENSES MODULE Manual (as Gaelige)
Cumulative Mileage Query
1
Cumulative Mileage Query
Circular 19-2023 - Domestic Subsistence Allowances
1
Circular 19-2023 - Domestic Subsistence Allowances
Clarification on duplicate claims
1
Duplicate claims
Duplicate claim info
1
Duplicate claim info
EE needs to submit a claim from previous period with new car
1
EE needs to submit a claim from previous period with new car
Process to follow if an expense cannot be approved by the ETB as the employee is Dormant
1
Process to follow if an expense cannot be approved by the ETB as the employee is Dormant
How to bring an employee who is in Core Pay into Core Expense
1
How to bring an employee who is in Core Pay into Core Expense
Vouched Accommodation Info
1
Vouched Accommodation info
Testing rates applied on Hybrid engine
1
Testing rates applied on Hybrid engine
Pension FAQs
1
Pension FAQs
Refund of Pension Cons - received clarification from Revenue in relation to pension contribution refunds (1)
1
Refund of Pension Cons - received clarification from Revenue in relation to pension contribution refunds (1)
Final Pension Adjustment Process for ESBS.ETB wef 01.07.2024 V2.0
1
Final Pension Adjustment Process for ESBS.ETB wef 01.07.2024 V2.0
Dual Postings, with different rates: Recommended Process
1
Dual Postings, with different rates: Recommended Process
Power BI Report Description
1
Power BI Report Description
Support Email Address for Power BI
1
Support Email Address for POWER BI
SKILL UP SESSION - IN HOUSE
6
Career Break
Maternity leave skill up
PDIS File Example. Part of skill up session - Payroll Jobs
Shorter Working Year Steps
Skill up Session - Payroll Jobs
View all 6
ADULT EDUCATOR
3
Adult Educator standard response.
Adult Educator ESBS FAQ 25.09.2025
Adult Educator Salaried Employees FINAL
ACCESS GROUP - HOW TO FIND RELEASE NOTES
1
How to find the Release Notes in Access
COMPANY DETAILS
1
Company details
Pensionable Personal To Holder Allowance
1
Pensionable Personal To Holder Allowance
Help Desk Software
by Freshdesk